Student Assistance Program Descriptive Profile Part 2 – Work/Life Services: 5,604 Cases During 2020-2024 at AllOne Health in the United States with Personal Convenience, Financial, Legal and Childcare Assistance Needs
Mark Attridge & Jason C. McDaniel · 2026 · Journal of Education and Human Development · Open access
The paper profiles the characteristics of 5,604 users of work/life services from a Student Assistance Program provided by AllOne Health during 2020 to 2024. Archival real-world data was analyzed retrospectively. The sample featured students who attended 29 institutions of higher education located in the United States. Most of the sample (95%) attended large, private, for-profit universities and 98% were at schools featuring either a fully online or a hybrid model of instruction. The average case was 36 years old (range 18-75) with only 8% in 18-24 year age group. Results identified concierge type support for personal life needs was used most (44%), followed by referrals to a financial advisor for credit and money problems (36%), referrals to lawyers for personal legal issues (12%), help finding childcare (4%) and other services (4%). 15 case examples are provided. Just 6 of 32 tests exploratory tests examining correlates of service use yielded results and all were only small size effects. Younger age students used childcare support more while older age students used legal support more. Service use was similar during the COVID-19 pandemic compared to afterwards. School characteristics had few meaningful associations with service use. Compared to a normative profile of work/life services use over 59,000 among employees, the SAP use profile had relatively more users of personal life and financial supports but fewer users of legal support. Study limitations and implications are discussed.